No, actually I was only on hold for about an hour, if you combine the two calls I made. First I called to see if my order had been shipped. Then later, once I found that one of my mugs had arrived broken, I called to see if they would replace it. They would not, of course, do any such thing. However, I can look forward to a five dollar gift card. I was asked if this would be okay. What I really wanted to say I cannot repeat in front of G rated toys, to paraphrase Cowboy Woody. I just told her I was speechless.
I have found similar mugs for sale on ebay but they are much more limited in number and therefore cost $70 for five. I just want a replacement of the one fiftieth anniversary disneyland commemorative mug. That would be quite good.
Hopefully someone will return theirs and I will get a replacement mug. Wish me 'bon chance' as it were.